🚚 Delivery Policy – Ellexo Lifestyle

Nationwide Delivery Coverage

Ellexo Lifestyle provides nationwide delivery across Bangladesh, ensuring our premium fashion products reach you safely and on time, wherever you are.

Order Processing & Delivery Time

Once your order is successfully placed and confirmed, it is immediately processed by our team.

• Inside Dhaka: Delivery within 1 working day

• Outside Dhaka: Delivery within 2–3 working days

Delivery timelines may vary slightly due to courier operations or unforeseen circumstances.

Delivery Charges

We maintain transparent and affordable delivery charges:

• Inside Dhaka: BDT 60

• Outside Dhaka: BDT 120

All delivery charges are calculated and displayed at checkout.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) service across Bangladesh for your convenience and trust.

Order Confirmation

Orders are considered confirmed immediately after placement. In certain cases, our team may contact you for verification before dispatch.

Courier Partners

To ensure reliable and timely delivery, we work with trusted courier partners, including:

• Pathao

• RedX

• Steadfast

Courier partner selection may vary depending on location and service availability.

Delivery Delays

While we strive to deliver on time, delays may occasionally occur due to weather conditions, courier issues, or other unavoidable factors. In such cases, customers will be promptly informed via phone or message.

Incorrect Address or Customer Unavailability

If a delivery attempt fails due to incorrect address information or customer unavailability, the following terms apply:

• A re-delivery attempt will be arranged

• Additional delivery charges may apply for re-delivery

Customers are responsible for providing accurate and complete delivery details during checkout.

Instructions Upon Receiving the Package

For a smooth and secure delivery experience, customers are advised to:

• Check the package condition before accepting delivery

• Open and inspect the package in front of the courier personnel if allowed

Any visible damage should be reported immediately.

Special Notes

• During Eid, special campaigns, or peak sales periods, delivery timelines may be extended

• Delivery may be delayed due to natural disasters, political situations, or government holidays

Thank you for choosing Ellexo Lifestyle. We appreciate your trust and patience.

Ellexo Lifestyle
Premium Fashion, Delivered with Care