🔁 Return & Replacement Policy – Ellexo Lifestyle

At Ellexo Lifestyle, customer satisfaction is our top priority. We are committed to delivering premium-quality fashion products and ensuring a transparent, fair, and customer-friendly return policy.

Return Eligibility Timeline

Customers may request a return or replacement within 3 days of receiving the product. Requests made after this period will not be eligible for return or replacement.

Valid Reasons for Return / Replacement

We accept return or replacement requests under the following conditions:

• Received a damaged product

• Received a wrong size (different from the confirmed order)

• Received a wrong product

• Any manufacturing or quality defect

Non-Returnable Situations

Return or replacement requests will not be accepted in the following cases:

• Color variation or personal preference issues

• Size issues when the correct size was delivered as per order and size chart

• Products that have been used, washed, or worn

• Products with removed tags or damaged packaging

Return Conditions

To be eligible for return or replacement, the product must:

• Be unused and unwashed

• Include original tags

• Be returned in original packaging and condition

Products failing to meet these conditions will not qualify for return or replacement.

Return Request Process

To initiate a return request, customers must:

1. Contact us via Phone or WhatsApp within 3 days of delivery

2. Share clear photos/videos showing the issue with the product

Our support team will review the request and respond accordingly.

Return Shipping Charges

• If the issue occurred due to our mistake (wrong or defective product), Ellexo Lifestyle will bear the return shipping cost

• If the return is due to customer-related reasons, the customer will be responsible for all return shipping charges

Refund & Replacement Policy

• Replacement only policy is applicable

• No cash refunds are provided

Replacement products will be dispatched after the returned item has been received and inspected.

Cancellation of Return Requests

A return or replacement request may be rejected if:

• The request is made after the 3-day return window

• Valid proof (photos/videos) is not provided

• The product does not meet the return conditions

Special Notes

• During Eid, special campaigns, or peak sale periods, return timelines or conditions may vary

• Discounted or promotional items may have different return terms, which will be communicated at the time of purchase

For any return-related queries, please contact us:

📞 Phone: 01901-385400
💬 WhatsApp: 01678-377061
📧 Email: ellexobd@gmail.com

Ellexo Lifestyle
Premium Fashion with Transparency & Trust